Answers
Frequently asked questions.
Every question we get asked, grouped by topic. Cost, process, results, ownership, and what happens after launch.
Topic
Process and revisions
How does the build process work from start to finish?
We start with a short discovery call to map your services, your customers, and the one thing you want visitors to do. Then we design and build in parallel over about ten business days. You get one structured review round, we apply the polish, and your site goes live with a walkthrough so you know how to update it. Read the two week launch playbook.
How many rounds of revisions do I get?
You get one structured revision round on the design and one on the built site. Bundling your feedback into focused rounds is how we hold the ten day launch. In practice it is enough, because we start from a brief that already matches your brand.
Do you write the content, or do I have to?
We write it. You tell us what you do, who you serve, and what makes people call you, and we turn that into the pages. A real person writes and reviews everything before it goes live, and you approve it during your review round.
What do you need from me to get started?
Your logo, brand colors if you have them, a short description of your services, any photos or reviews worth using, and access to your domain. If you are missing some of that, we help you sort it out during kickoff. Most owners spend under two hours total on the whole project.
What if I do not like the first draft?
Nothing is final until you sign off. The review rounds exist to fix anything that is not landing, and Miles works with you directly on it. We do not call a site done and walk away. Read what to look for before hiring a developer.
Can I make edits myself after launch?
Yes. You get a walkthrough at launch covering how to update text, add pages, and swap photos. If you would rather hand it off, monthly care covers small edits for you.
Topic
Cost
How much does a small business website cost?
A professional small business website usually runs $1,500 to $5,000 as a one time build, or $500 a month on a monthly plan. DIY builders look cheaper at $12 to $40 a month, but hosting, plugins, security, and your own time add up fast. Our build is $500 a month for twelve months, or the same total paid in full. See the one time vs monthly cost comparison.
Is the website payment a lease or a subscription?
Neither. It is the build price split over twelve months. After twelve payments the site is yours outright, the same as if you had paid in full on day one. Read about the twelve month retainer trap.
What does hosting cost after the build is paid off?
Starting in month thirteen, care and hosting is $50, $100, or $150 a month depending on your tier. That covers fast hosting, SSL, daily backups, security monitoring, updates, and small edits. It is month to month, so you can cancel any time.
Is content writing included in the price?
The pages that ship with your build are written for you at no extra cost. Ongoing content after launch is the Visibility Plan, which starts at $400 a month. You can add it later or skip it entirely.
Are there setup fees or surprise invoices?
No. You pay the build price, either monthly or in full, and then care and hosting from month thirteen. The only outside cost is your domain registration, usually $10 to $20 a year, billed by your registrar.
Why is pricing flat instead of hourly?
Flat pricing keeps the project predictable for you and focused for us. You know the total on day one, and we get paid for a launched site instead of for logged hours. It is the same reason we cap delivery at ten business days. Read which local SEO services are worth paying for.
Topic
Results
Will my new site help me show up on Google?
Every build ships with the technical basics Google looks for: clean structure, fast load times, a sitemap, structured data, and proper meta tags. That gets you eligible to rank. How far you climb depends on your market and how much content you keep adding after launch. Read what local SEO means for a small business.
Do you optimize for AI tools like ChatGPT and Perplexity, or just Google?
Both. AI tools pull from your website, your Google Business Profile, reviews, and listings, so we make sure those all say the same thing and are easy to read. Structured data and separate service pages do most of the heavy lifting there. Read the plain English guide to generative engine optimization.
How long before I see more leads or calls?
Most businesses see movement in five to eight months of steady work. A new site alone can lift calls sooner because people trust it more, but ranking and AI recommendations build over time. Anyone promising results in thirty days is guessing. Read why chasing rankings misses the point.
How do I know if my website is working?
Track calls, form fills, and direction requests, not visits. We set up Google Analytics and Search Console at launch so you can see where people come from and what they do. If those numbers are flat after months of work, something needs to change. Read how to tell if your website is working.
How fast will my site load?
We target a perfect PageSpeed score on every build. Sites run on a light modern stack with optimized images and no bloated page builders. Your homepage usually loads in under a second on a normal connection.
Topic
Ownership
Do I own my website?
Yes. You own the site outright once the build is paid off, whether that is day one or after twelve monthly payments. That includes the pages, the content, and the design. Read the questions to ask before hiring a developer.
Who owns the domain name?
You do, and it stays in your name. If you do not have one yet, we help you register it under your own account. We never hold a client domain hostage.
What happens if I want to leave?
You take the site with you. We hand over the files and access, and you can move it to another host or another agency. There is no lock in past the twelve month build agreement. Read about long contracts and what they hide.
Do I own the content you write for me?
Yes. Every page, post, and caption we write is yours to keep, edit, or reuse. That applies whether you stay on a monthly plan or stop after a few months.
Can another developer work on the site later?
Yes. It is a standard modern site, not a locked platform, so any competent developer can pick it up. We hand over everything they would need. Read how to switch web providers without losing your site (post coming soon)
Topic
Ongoing content
Do I get new content after launch, or is it one time?
The build is a one time set of pages. New content after that is the Visibility Plan, starting at $400 a month for four articles and four Google Business Profile posts. It is optional and month to month.
How often should I add new pages or posts?
Four to eight pieces a month is enough for most local businesses. Steady beats heavy. One burst of twenty posts and then silence does less than a year of four a month. Read five quick local SEO wins for this week.
Is the content written by a person or by software?
A real person writes and reviews everything before it publishes. We use tools to research and speed up drafts, but nothing goes out without a human editing it for your voice and your market. Read which local SEO packages are mostly junk.
What happens if I pause or cancel the monthly plan?
You keep everything already published. The pages stay on your site and keep working. We just stop adding new ones until you start again.
Do you handle my Google Business Profile and reviews too?
Yes, on the higher plans. Profile posts are included from the first tier, and profile optimization, review growth, and listings management come with the Full Growth System. You can also hand us just the profile work. Read how to rank in Google Maps.
Still curious?
Talk to Miles directly.
Get a free one page visibility audit. No call required. I send it to your inbox within two business days.